Refund and Returns Policy

At The Hens House Hatchery  Farm Ltd., we strive to provide the highest quality poultry products. If you are not completely satisfied with your purchase, we offer a clear return and refund policy to ensure customer satisfaction.

1. Eligibility for Returns & Refunds

• Returns are accepted only for products that arrive damaged, spoiled, or incorrect due to our error.
• Customers must report any issues within 24 hours of receiving the order.
• Perishable items, such as fresh poultry and eggs, are non-returnable unless they arrive in unsatisfactory condition.

2. How to Request a Return or Refund

• Email info@thehenhousehatchery.com with your order details, a description of the issue, and clear photos of the product.
• Our team will review your request and respond within 2 business days with further instructions.

3. Refund Process

• If approved, refunds will be processed within 5-7 business days to the original payment method.
• Refunds may be partial or full, depending on the nature of the issue.

4. Exchanges & Replacements

• If eligible, we can replace defective or incorrect products at no extra cost.
• Customers may choose between a refund or a replacement, subject to product availability.

5. Cancellations

• Orders can be canceled within 12 hours of purchase for a full refund.
• Once an order has been processed or shipped, cancellations are not possible.

For any return or refund inquiries, please contact us at info@thehenhousehatchery.com. We are committed to resolving any concerns and ensuring you receive the best quality products!